MOBILITY SCOOTER SCAM ALERT: Hopes rise for customer’s refund | The Crusader | Finance


Crusader first sent out an alert last summer and since then we have received numerous emails from the US to Australia from consumers who paid their money but got nothing. For those outside the UK we provided advice on who might help in their country. But there is now cheering news of potential redress for a customer here at home. Animal behaviour expert Lu Candy, founder of the hugely popular Scrambles Dog Training School in Walton-on-Thames, Surrey, fell foul of the swindlers last month.

++ If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer champion Maisha Frost on maisha.frost@express.co.uk ++;

Lu had seen how a scooter had helped a friend and thought it could be a good back-up for her busy lifestyle.

The owner of two lively border collie and papillon mixed breeds, the sessions offered by Scrambles  (www.scramblesdts.com) have become increasingly energetic as demand has soared for its agility classes where dogs learn to have fun tackling jumps, hoops, seesaws and the like, but in ways that keep them safe and well.

It may have been some scooter browsing by Lu herself that triggered Facebook’s targeted advertising sweep, because she was then approached by a seller through the social media channel.  

The model’s price, £108.66, seemed good so she paid. “I got an email back confirming the purchase and saying that they would be in touch when it was being despatched. But then it all went quiet and there was no more contact,” she says. 

The transaction, according to Lu, showed links to a website offering mobility equipment that lists its address as Jinshan District, Shanghai, China.

Lu paid with her bank debit card which, although less comprehensive in terms of consumer protection compared to a credit card and is not a legal right but at the discretion of card companies, does enable chargebacks to be staged when a consumer does not receive the goods they paid for. 

In these cases banks act on behalf of their customers, effectively reversing the transaction while the matter is challenged. 

Lu was eligible and Barclays, “where I have been a customer for decades” she says, stepped in immediately to help. 

Lu has been refunded temporarily while time is allowed for the merchant to respond.

“I’m very happy with the support so far and want warn others who may have a lot more need than me,” she says. “I wish the scam detection technology or checking was better so once these adverts appear it sets off an alarm and they are removed.”

The best way to spot a product scam before too late: when you first research an item do a general price check. If something is super cheap beware. Mobility scooters range from £400 up to £5,000.  



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